My Account

Report an issue with a bollard

Use this form to report an issue with a bollard.

Before you start

You should report any fault relating to a Red Route (A316 or A205) directly to Transport for London (TfL) - any reports we receive will be passed on to TfL along with your contact details.

Please contact us immediately on 020 8891 1411 if a lit bollard is dangerous or could cause physical damage. This may be the case where it is:

  • Missing its shell
  • Inspection door missing
  • Wires exposed
  • Smoking/sparking
  • Leaning/fallen

Do not attempt to help by covering up or touching the wires, and warn children to keep away if necessary.

You will need

To be able to describe the location of the bollard and the problem with the bollard.

What happens next

We will investigate the problem with an unlit bollard within a maximum of seven days depending on the fault.

If it is an illuminated bollard, our street lighting contractor will aim to inspect and repair the fault within five working days, although electrical faults may take longer.

We may contact you for further information if you provide contact details.

Start my report

Short - this form shouldn’t take long to complete.

Updated: 11 October 2022

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