Use this form to book a fridge or freezer for collection from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.
This process requires you to make a payment.
Type | Price per collection | No. of items per collection | No. of collections per year |
---|---|---|---|
Full price | £55 | 1 item | No limit |
Over 60s | £19.50 | 1 item |
2 Additional collections will be charged at full price |
Low income* | Free | 1 item |
1 Additional collections will be charged at full price |
*We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you think you qualify for a free collection, call us on 020 8891 1411. You may be required to provide evidence of eligibility.
If you need to cancel a booked collection and require a refund, your request must be received 2 working days before the day of collection.
For example, collections booked for Friday will need to be cancelled by the end of Tuesday. If you do not give at least two working days notice, we will not be able to refund any fees paid.
To cancel your collection, contact us.
Short – this form shouldn’t take long to complete
Updated: 23 September 2020