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  5. Book a fridge or freezer collection

Book a fridge or freezer for collection

Use this form to book a fridge or freezer for collection from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.

You will need

This process requires you to make a payment.

Fridge/freezer charges
Type Price per collection No. of items per collection No. of collections per year
Full price £54 1 item No limit
Over 60s £19 1 item

2

Additional collections will be charged at full price
Low income* Free 1 item

1

Additional collections will be charged at full price

*We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you think you qualify for a free collection, call us on 020 8891 1411. You may be required to provide evidence of eligibility.

Before you start

  • We cannot collect items from inside your property. If you need help moving the item outside, you should make these arrangements in advance.
  • You will select a date for your items to be collected.
  • We aim to collect within 10 working days of receiving your application and payment.

What happens next

  • Your collection will be made between 7am and 1pm on the day you selected.
  • Make sure you have clearly specified what you want collected in your online request as this is what will be on the collection crew's worksheet. We will not collect items which are not on this list.
  • If you cannot be present for your booked collection, call us as soon as possible on 020 8891 1411 to rebook your collection. In most cases we will only rebook a collection once.
  • You should leave your items outside at the front of your property where they are clearly visible, but not on the public highway.

Cancellations and refunds

If you need to cancel a booked collection and require a refund, your request must be received 2 working days before the day of collection.

For example, collections booked for Friday will need to be cancelled by the end of Tuesday. If you do not give at least two working days notice, we will not be able to refund any fees paid.

To cancel your collection, contact us.

Start my booking

Short – this form shouldn’t take long to complete

Updated: 31 March 2019