Garden recycling terms and conditions

1. To use the garden waste collection scheme, a valid registration must be held for each bin for the current service year 1 April to 31 March.
2. Contract holders must only use Richmond-provided garden waste bins.
3. For collections to take place, contract holders must present their bin on the allotted collection day and by the stated time. For 1,100 litre bins, the bin must be presented in the agreed location.
4. This scheme has a non-refundable fee covering container emptying for the period specified at the start of the contract and ending the following 31 March.
5. The service will be suspended for two weeks each January for Christmas tree collections. The dates will be provided in the renewal letter or subscription letter.
6. During participation in the scheme, the garden waste bin is to be used only for the storage of green garden waste as described in the information sheet, and on our What to put in your garden recycling containers page. Contamination of the waste by materials other than those specified as acceptable may result in the withdrawal of the service.
7. During participation in the scheme, the garden waste bin must not be overfilled, causing it to be too heavy for the bin lift.
8. The customer is the owner of the 240 litre blue-lidded bin and is responsible for maintenance of the it in a serviceable condition. We are not responsible for any loss or damage, other than through the negligence of the collection team we use.
9. We are the owner of the 1,100 litre garden waste bins for communal sites. We are responsible for maintenance of the bin in a serviceable condition.
10. The contract holder is responsible for and shall indemnify the Council and hold the Council harmless against damages, accidents, expenses, claims, demands and direct and indirect losses of any kind which may occur or be occasioned by or in consequence of the participation in this scheme, and are not due to any act or default of the services or agents of the Council.

Large communal bin extra terms and conditions

1. We own the 1,100 litre garden waste bins. We will be responsible for the maintenance of the bin and ensure that it is in good working order. If your bin needs replacing due to damage, contact us on 0208 891 1411.
2. If your bin becomes unusable due to wear and tear, you can contact us for a replacement bin on 020 8891 1411.
3. The 1,100 litre garden waste bin must be placed on a hard standing surface, for example, on concrete. If the bin is not on hard standing surface the collection will not be possible.
4. The stopping point for the vehicle should be safe, legal and designed to minimise any obstruction to the public highway or create a hazard.

5. Access for the 1,100 litre garden waste bin - the path between the storage area and vehicle access, area should:

• Be free of steps or kerbs - a dropped kerb may be required
• Have a solid foundation
• Be rendered with a smooth continuous finish - i.e. no cobbled surfaces
• Be flat, or slope down from the housing or chamber with a maximum gradient of 1:12
• Have a minimum width of two metres

Moving house

Terms and conditions when moving house.

Taking the 240 litre bin to your new address

This garden waste bin is not our property and can be moved without permission or prior notice. However, failure to notify us of an address change to a collection subscription may result in the failure of the emptying service.

Leaving the 240 litre bin at the old address

The 240l blude lidded bin is not our property. Subscription to the garden waste service will continue until the following 31 March. New occupiers can subscribe to the service online or by calling 020 8891 1411.

1,100 litre garden waste bin

It is the responsibility of the person that subscribes to the garden waste collection service to notify us of cancellation of the service so that we can retrieve the metal bin.

Refunds

When moving house no refunds will be given for incorrect charging incurred via Direct Debit or other forms of payment due to failure to inform us of your move.