Council office opening hours

There are different opening hours for some services we offer in person. Please check these before visiting us.

• Civic Centre
• 42 York Street
• York House

Civic Centre

Customer Services
Civic Centre
44 York Street
Twickenham
TW1 3BZ

The following services are available at the Civic Centre:

Main reception desk

Opening hours
Monday to Friday: 10am to 4pm on an appointment-only basis

Housing Options

Opening hours
Monday to Tuesday: 10am to 4pm
Wednesday: 1 to 4pm
Thursday to Friday: 10am to 4pm

Services include emergency housing, rent deposit scheme and general housing advice.

Housing Provision

Opening hours
Monday to Tuesday: 10am to 4pm
Wednesday: 1 to 4pm
Thursday to Friday: 10am to 4pm

Services include advice regarding the Housing register for existing and new applicants.

Housing Benefits and Council Tax

By appointment only*

Opening hours
Monday to Friday: 9am to 5pm (last ticket at 4.30pm)

Services include advice on Housing Benefit; Council Tax reduction and Council Tax, submitting documents for Benefits and Council Tax.

Drop-box service also available for delivering documents without appointment.

Parking Permits

Opening hours
Monday: 9am to 3.45pm
Tuesday: 10am to 3.45pm
Wednesday to Friday: 9am to 3.45pm

Services include residents permits, visitor permits, traders permits and all other permit queries.

Electoral Services

Opening hours
Monday to Friday: 9am to 5pm

Services include viewing the register (by appointment only).

42 York Street

Achieving for Children
42 York Street
Twickenham
TW1 3BW

Opening hours
Monday to Friday: 9am to 5pm

Services include advice and guidance for children and family welfare.

York House

Richmond Road
Twickenham
TW1 3AA

The following services are available in York House:

Registration Services

Opening hours
Monday to Tuesday: 9am to 4pm
Wednesday: 9am to 12.30pm
Thursday to Friday: 9am to 4pm

Services include registration of all births, deaths, marriages and civil partnerships that take place in the borough; notice appointments; nationality checking service appointments and European Pension forms.