ePetitions help and frequently asked questions

Having trouble with our ePetitions system? Here you can find solutions to commonly encountered problems, including how to register and sign petitions online.

• How to register
• Signing a petition
• Other FAQs

How to register

The ePetitions page looks different. How do I login?

You must login to or register for a Richmond Account if you wish to submit or sign a petition.

My family shares the same e-mail address; can we sign an ePetition individually?

You can have one Richmond Account per e-mail address. If your family members want to sign individually, they will need to do so via Richmond Accounts with different e-mail addresses.

I have registered for a Richmond Account, but my activation e-mail hasn’t arrived

Activation e-mails usually arrive within a couple of minutes, check your email account's spam or junk folders.

Let us know if you did not receive an account verification email.

I have activated my Richmond Account, but it still won’t let me sign in

Click on “Forgot your password?” and enter your e-mail address. You will then be sent information on how to reset your password.

Signing a petition

Can I sign an ePetition if I don't live in the borough?

Yes, as long as you work or study. If the address you use when you register for a Richmond Account is not in the borough, you will be prompted to confirm your connection to the borough before you verify your account.

Once your Richmond Account has been verified, your signature will be submitted to the petition.

Other FAQs

Is there a minimum age for people to use ePetitions?

Anyone, regardless of their age, may sign an ePetition as long as they live, work or study in the London Borough of Richmond upon Thames.

Why is the signature count going down?

The Council reserves the right to delete signatures that are invalid. See information on eligibility for ePetitions.