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Richmond upon Thames launches mobile app for residents

13 September 2023

Richmond residents have a new, simple way of managing council services and reporting issues following the launch of the My Richmond App.

The free mobile app brings together a range of essential council services with one log in, including the management of parking permits or booking a bulky waste collection. It is integrated with the Richmond Card, giving easy access to library self-service kiosks and exclusive offers from local businesses. It will enable residents to easily report issues such as fly-tipping, potholes and broken street lights, check their Council Tax accounts or find out the date of their next garden waste collection at the click of a button. The app also shows any live planning applications within 250 metres of your home address.

Councillor Gareth Roberts, Leader of Richmond Council said:

"We have launched the new My Richmond App to give residents fast and easy access to council services. Making life more convenient for our residents is essential, so we wanted to make sure the first services to go live in the app were those that people frequently use or might need to access while out and about."

The My Richmond App is free and available to download from either the Apple App Store or Play Store. After downloading the app, residents can log in through their Richmond Account username and password to use the app to check everyday information personal to their area.

The app will work alongside the existing Richmond Council website where residents can already access council services via smartphone, tablet, laptop or PC.

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Updated: 13 September 2023

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