Contact Council Tax

London Borough of Richmond Upon Thames Council Tax Service, PO Box 72388, London, SW18 9PL

Telephone: 020 8891 1411
Email: counciltax@richmond.gov.uk
Online: Make an enquiry

Appointments

We only hold face-to-face appointments if we are unable to solve your query over the phone or by email. Find out more about appointments at our Customer Centre.

Proofs

You do not need to book an appointment if you only need to bring in proofs for Council Tax. We operate a ticket queuing system at the Civic Centre, 44 York Street, Twickenham, TW1 3BZ for your documents to be scanned from 9am to 4.30pm on Monday to Friday. 

Complaints

If you haven’t been able to find the answer to your query, or have a suggestion or compliment about our service, please get in touch.

If you’re unhappy with our service, you should first call or write to us to discuss the problem. If you are not happy after this, please refer to the complaints procedure.

If you are still not satisfied you should contact your local councillor.

Some issues are not covered by our complaints procedure because there is a separate independent appeals process run by the Valuation Tribunal Service.