My Account

Contact Council Tax

London Borough of Richmond Upon Thames Council Tax Service, PO Box 72388, London, SW18 9PL

Telephone: 020 8891 1411
Online: Make an enquiry

Talk to an adviser

If you would like to discuss your Council Tax account in person with an adviser, you must call us on 020 8891 1411 to book an appointment. 


You do not need to book an appointment if you only need to bring in proofs for Council Tax. We operate a ticket queuing system at the Civic Centre, 44 York Street, Twickenham, TW1 3BZ for your documents to be scanned from 9am to 4.30pm on Monday to Friday. 


If you haven’t been able to find the answer to your query, or have a suggestion or compliment about our service, please get in touch.

If you’re unhappy with our service, you should first call or write to us to discuss the problem. If you are not happy after this, please refer to the complaints procedure.

If you are still not satisfied you should contact your local councillor.

Some issues are not covered by our complaints procedure because there is a separate independent appeals process run by the Valuation Tribunal Service.

Got a question?

Web chat available Monday to Friday, 9am to 5pm

Updated: 27 October 2023

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