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Contact Housing Benefits

Online services unavailable

Due to essential maintenance, Housing Benefit online services will be unavailable from 5pm on Friday 1 March to 10pm on Sunday 3 March. We apologise for any inconvenience caused.

Use these details to contact us about your Housing Benefits.

Make an enquiry

Talk to an adviser

If you would like to discuss an existing Benefit claim with an adviser, you should call us to book an appointment. 

If you would like to have your documents scanned while you wait please book an appointment, or we have a secure drop box in the Civic Centre atrium where you can deposit these.

Revenues and Benefits
Civic Centre
44 York Street
TW1 3BZ (
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To book an appointment to discuss an existing Benefit claim, call us on 020 8891 1411.

Fraud Investigations Team

Report a fraud online
Telephone: 020 8891 7839

Any information about benefit fraud will be treated in the strictest confidence.

Overpayments Team

Telephone: 020 8891 1411
Fax: 020 8891 7934

If you have speech or hearing difficulties and you have a minicom phone you can phone us on 020 8831 6001.

Customer feedback

We welcome both positive and negative customer feedback. If you want to provide feedback please use our online feedback form.

Updated: 26 July 2021

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