Appealing against a housing benefits decision

If you disagree with a Housing Benefit decision get in touch with us straightaway.

• Online: Make an enquiry
• Telephone: 020 8891 1411
• Email: benefits@richmond.gov.uk

You must contact us within one month of the date of our letter, or we may not be able to look at your claim again.

Your options

When you get in touch with us, you can either:

• Ask for an explanation
• Ask us to look again at the decision
• Appeal against the decision

Making an appeal

Appeals must be made in writing. Your appeal will be heard by an independent tribunal administered by the HM Courts & Tribunals Service.

Supplying documents

Any documents requested must be dropped off at the Civic Centre, 44 York Street, Twickenham, TW1 3BZ from 10am to 4pm, Monday to Friday.