Complaints about housing

You must check that you are using the correct procedure to deal with your housing complaint.

Your property or housing association

If you have a complaint about your property, or the housing association then you should first contact your housing association directly.

Issues can often be solved informally, but sometimes you may need to go through their formal complaints procedure.

Tenants' Champion

If your housing association does not solve your issue then you can contact your councillor.

For more complex or recurring problems, the Tenants' Champion may be able to help.

Housing Ombudsman

If the complaint is not resolved after you have completed all stages of your housing association's complaints procedure, you can contact the Housing Ombudsman Service.

Housing decisions

You will be told in a decision letter if you have a right to request a review of a decision or offer of accommodation we have made and the deadline for submitting a review request.

Other complaints

You should make a complaint to the Housing Services team if you are unhappy about:

• Allocating housing and housing register
• Domestic energy efficiency
• Homelessness
• Housing advice
• Housing grants
• Residential Environmental Health, including noise and pest control
• Supported housing