Renew your visitor Pay As You Go account

A permit can only be renewed if it is for the same:

  • name and address;
  • Controlled Parking Zone; and
  • vehicle (if originally issued for a specific vehicle).

If any of the above has changed you will need to apply for a new permit.

Before you start

The quickest and easiest method is to renew your permit online.

If you have a Richmond Account, you will be sent a reminder email, at least one month before your permit expires.

If you do not have a Richmond Account (or your permit is not linked to your Richmond Account), you will be sent a reminder by post, at least one month before your permit expires.

If you have a valid parking permit, you can log in to your Richmond Account and follow the on-screen instructions to link it.

What you will need

Before you begin your application you will need to ensure you have:

Received a renewal email

If you were sent an email you should then login to your account to renew.

Or received a renewal letter

If you received a letter you will be asked to enter some of the details from it:

  • your 13 digit reference number*
  • your vehicle registration number
  • your postcode

*If this code does not work your permit may have expired. If this is the case you will need to complete a new application.

Lost reference number

If you have lost your 13-digit reference number, email parkingpermits@richmond.gov.uk to request a replacement, within the 14 day period (after your permit has expired). This will be posted out to your address.

Submit your renewal application

The easiest way to apply is online. Once you complete your application you will be sent a reference number (which begins with FS). Please keep this safe for any future correspondence related to your application.

What happens next

When you renew, your parking session allocation will be 'reset' (to 120 sessions) for a further 12 months. Sessions will not be carried over.

When you get your new permit

Once you have completed your renewal application, you can begin to book visitor parking sessions as normal. Read our guide to find out how to use your visitor Pay As You Go account.

Updated: 26 July 2018