My Account

Report a lost, stolen or faulty Richmond Card

Use this form to report a lost, stolen, or faulty Richmond Card.

Before you start

We have two different forms depending on your circumstances. Please ensure you use the correct form.

What you will need

Before you begin your report you will need to know:

  • Richmond Card number (optional)
  • Cardholder's name, address and date of birth

What happens next

We will normally issue you a new card within 7 working days.

The first card replacement is free of charge. Any further replacements may incur a discretionary £5 charge.

Start my report

Click the link which applies to begin your report:

Updated: 07 December 2017

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