If your Richmond Card does not work at point of payment, you must pay as normal.
We are unable to offer refunds for any failed transactions.
If you cannot find the solution on this page, contact us with your enquiry.
If your Richmond Card is lost, stolen, or faulty, you can report it online.
If you do not have a Richmond Account (or your Richmond Card is not linked), you can take proofs to your local library or sports and fitness centre to update them.
If you no longer need your Richmond Card, you should return it to us by post or in person at Civic Centre, 44 York Street, Twickenham TW1 3BZ.
If your Richmond Card does not work at a parking machine, you must pay as normal. We are unable to offer refunds for any failed transactions.
Residents can also get up to 30 minutes free parking or discounted parking sessions using a RingGo cashless parking account.
No. The parking discounts and 30 minutes free parking are for residents only. However you can still get business offers and discounts and use the card for leisure and library services.
Your Richmond Card will have the letter 'R' printed on the front of it, if you are registered as a resident.
Band A vehicles are exempt of road tax.
If you have a Band A vehicle and want to add this onto your Richmond Card, contact us by email or post.
To check that your Richmond Card is registered to your Band A vehicle, you can use it any parking machine and press the green button for a free 30 min session. It should have an 'A' printed on the sticker. Alternatively you contact us by email or post.
This may be because the parking discounts and 30 minutes free parking are for residents only, and you are not registered as being a resident.
To check your registration, look at the front of your card – it should have an 'R' on it, for resident.
If the information is incorrect, you must send us proof of your address by email or post. We will update your records, and may need to issue you with a new card.
Our parking machines are dependant on a Vodaphone data connection for both Richmond Card and card payments.
Due to a number of reasons there can be intermittent coverage or connectivity issues with the parking machines.
We apologise, but in these circumstances, you will need to pay without discount, or find an alternative place to park.
We are currently looking to highlight areas of consistent poor coverage, and would appreciate if you contact us by email to report a machine, which does not connect.
You can also check planned maintenance works for Vodafone, and register for an update.
This could be due to a number of reasons including:
Find out more about using your Richmond Card for parking.
Read the information below to resolve an issue you may have with your Richmond Card.
It takes up to 5 working days to receive your card, providing all of the information on your application (including proofs) is submitted correctly.
If you don't receive your Richmond Card within this time, there may be a problem with your application. Please contact us and we will look into your application.
This may not work because:
As an alternative you can upload proofs to our system when you apply, email them to us at email@example.com, or deliver a copy to any of our libraries, sport and fitness centres, or the Civic Centre in Twickenham.
This could be due to a number of reasons:
For parking discounts the Richmond Card is a 'contactless' card with the chip imbedded in the card.
Your Richmond Card uses contactless technology and keeping it next to other contactless devices may cause a fault.
You can attempt to remove any static buildup by simply cleaning your card and chip. If this does not work, contact us by email so we can investigate.
You can update your details at any of our leisure centres except for Pools On the Park.
You can also manage your card details through your online Richmond Account.
If you experience any problems using online library services or self-service terminals this may be because your records are incomplete.
We need to register your date of birth to ensure that age-related discounts and services are available to you. You may be asked to provide proof of age, which you can do at your local library, or sending proof by email to firstname.lastname@example.org.
Your library services subscription lasts for 2 years from either the date your card was first issued, or the date of your last renewal. If you try to use an online service after this period, you may get an expiry message.
To renew your subscription you can either contact us by email at email@example.com, or visit your local library.
Updated: 11 September 2018