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Feel Good Fitness members

COVID-19: Sports update - September 2021

We are currently following step 4 of the government roadmap. We are also following industry guidance and adopting a cautious approach to the reopening of services.

View the step 4 changes that will be taking place in our sport and fitness centres.

The information on this page is for existing Feel Good Fitness members.

Thinking of joining? Find out more on our memberships page.

User guide

Existing Annual and Direct Debit members

Members of Whitton Sports & Fitness Centre and Hampton Sports & Fitness Centre

Your memberships remain on hold and no further payments are being taken. You will be given written notice of any planned reactivation (if on a monthly membership).

Direct debit members are asked not to cancel direct debit instructions at their banks, as this will prevent direct debits from reactivating at a later stage. If you are an annual member, the closure period will be added on to the end of your existing membership.

Members of Shene Sports & Fitness Centre, Pools on the Park and Teddington Pools & Fitness Centre

Existing Direct Debit and Annual Members are being written to with further information on the reinstatement of their memberships.  If you have not received any communication by 26 March, please let us know by emailing leisure@richmond.gov.uk

View letter sent by the Membership Team

Freeze your membership

If you wish to freeze your membership, please submit your request using our online freeze form before the 15th day of the month

Freeze membership

Cancel your membership

  • If you wish to cancel your membership, please submit your request using our online cancellation form before the 15th day of the month
  • If you have changed your bank details or have already cancelled at the bank and wish to continue to use the service, then a membership advisor appointment will be required to re-instate your membership. This can be arranged by emailing membershipadmin@richmond.gov.uk.

Cancel membership

Membership offer terms and conditions

A membership offer cannot be used in conjunction with any other offer. The membership offer must be activated within the promotional dates advertised. A joining fee must be paid.

Annual memberships are non-refundable and cannot be transferred.

Change your membership

If you wish to make changes to your membership, please submit your request using the online form before the 15th day of the month.

Payment may be required if you are upgrading.

Change membership

Change your bank details

Please email membershipadmin@richmond.gov.uk to arrange an appointment to supply your new bank details at the centre.

Change my address/contact details

Please email membershipadmin@richmond.gov.uk.

Haven’t received your membership card

The Richmond Card is the membership card that we use. If you already had a Richmond Card this will have been updated.

If you do not have a Richmond Card then a new card will be requested. This takes around seven working days to arrive.

If after seven working days you still haven’t received your card, email membershipadmin@richmond.gov.uk.

Contact

For any other queries relating to your membership contact the Membership Admin team by:

Email: membershipadmin@richmond.gov.uk

Updated: 20 October 2021