Existing Feel Good Fitness members

The information on this page is for existing Feel Good Fitness members.

Thinking of joining? Find out more on our memberships page.

User guide

• Members no-show policy
• Membership agreement terms and conditions
• Fitness Suite Health Statement and Commitment
• Freeze your membership
• Cancel your membership
• Membership offer terms and conditions
• Change your membership
• Change bank details
• Change contact details
• Haven't received membership card?
• Contact the Membership Admin team

Members no-show policy

A no-show policy is now in place. This policy is applicable for Direct Debit and annual members.

To ensure you are not charged, you must either:

• Register your attendance once your arrive at the centre, or
• Cancel your booking via the LBRUT Sports App or web booking portal no later than 2 hours before the start time of your booking

View full members no-show policy

Membership agreement terms and conditions

View our up to date membership agreement terms and conditions.

Fitness Suite Health Statement and Commitment

Read our Fitness Suite Health Statement and commitment.

Refer a friend

As a valued member of Feel Good Fitness, we want to help you to achieve your goals. So, to keep you motivated and on track we would like you to give your friends this voucher. Tell them to bring or show the Refer a Friend voucher (pdf, 118 KB) to the centre staff and we will give them a free month's membership when they join. Also, when your friend becomes a member we will credit you with a free month too, as a thank you.

Terms and conditions:

• Existing member can be on a monthly direct debit or annual membership
  
• Existing member cannot be cancelled or suspended
  
• There is no maximum number of friends that can be referred
  
• New joiner must show their Refer a Friend voucher at the time of signing up
  
• New joiner will receive one month's monetary discount from their initial payment upon signing up
  
• If the new joiner signs up for an annual membership or an LBRUT staff rate, they are not permitted to receive a free month
  
• One month's free membership will be issued to the existing member the month after the new joiners first direct debit has been successfully collected
  
• If the existing member has an annual membership, they will receive a one-month extension to their subscription
  
• Free months cannot be transferred to another member, and no credit or refund will be given under any circumstances
  
• Where on a joint membership, one joint membership fee will be deducted or given as a free month.
  
• Cannot be used in conjunction with any other offer
  

Freeze your membership

If you wish to freeze your membership, please submit your request using our online freeze form before the 15th day of the month

Freeze membership

Cancel your membership

• If you wish to cancel your membership, please submit your request using our online cancellation form before the 15th day of the month
• If you have changed your bank details or have already cancelled at the bank and wish to continue to use the service, then a membership advisor appointment will be required to re-instate your membership. This can be arranged by emailing membershipadmin@richmond.gov.uk.

Cancel membership

Membership offer terms and conditions

A membership offer cannot be used in conjunction with any other offer. The membership offer must be activated within the promotional dates advertised. A joining fee must be paid.

Annual memberships are non-refundable and cannot be transferred.

Change your membership

If you wish to make changes to your membership, please submit your request using the online form before the 15th day of the month.

Payment may be required if you are upgrading.

Change membership

Change your bank details

Please email membershipadmin@richmond.gov.uk to arrange an appointment to supply your new bank details at the centre.

Change my address/contact details

Please email membershipadmin@richmond.gov.uk.

Haven’t received your membership card

The Richmond Card is the membership card that we use. If you already had a Richmond Card this will have been updated.

If you do not have a Richmond Card then a new card will be requested. This takes around seven working days to arrive.

If after seven working days you still haven’t received your card, email membershipadmin@richmond.gov.uk.

Contact

For any other queries relating to your membership contact the Membership Admin team by:

Email: membershipadmin@richmond.gov.uk