Book online to have household waste that is too big for the bin, such as broken furniture and dishwashers, collected from your home. We can also collect small waste electrical items free of charge when you book this service. This service is for residential properties only. We do not collect from businesses.
Collection of fridges and freezers is booked separately.
If the items you want taken may be of value to someone else, please try offering them to friends, relatives, neighbours or selling/giving them away online before having them collected as waste.
| We can collect | We cannot collect |
|---|---|
| Household waste under 25kg | Items that you have not listed on the booking form |
| Fridges (booked separately) | Anything that cannot be safely lifted by two people |
| Freezers (booked separately) | Building waste* (i.e. rubble, plasterboard, kitchen and bathroom units or storage heaters) |
| Cookers | Concrete, stones & soil |
| Sofas | Garden waste (we have a separate service for this) |
| Scaffolding poles (cut into 90cm length pieces) | Hazardous waste such as clinical waste, paint or asbestos (there is a separate service for this) |
| Glass sheets (up to 90cm long per piece) | Motor vehicle parts |
| Oil | |
| Pianos | |
| Garden rollers |
*Small quantities from domestic sources can be taken to Townmead Road Household Waste and Recycling Centre. If you have larger amounts you should employ a registered waste collection company or hire a skip. Please note that skips need to be licensed.
Please note that we reserve the right for collection staff to refuse to collect items on inspection if there is a significant risk of breaching health and safety or environmental legislation.
If you are unsure about whether we can collect your bulky item(s) please call us on 020 8891 1411.
This process requires you to make a payment.
You must list which items you want collected at the time of booking.
Our standard charge covers the collection of up to five bulky items. There are extra charges for additional items. Fridge and freezer collections are charged separately on a per item basis.
We offer limited free collections for low income residents in receipt of Job Seekers Allowance, Income Support, or Pension Credit Guaranteed Credit or Employment and Support Allowance. If you believe you qualify for a free collection please call us on 020 8891 1411. You may be required to provide evidence of eligibility. You may be required to provide evidence of eligibility.
| Type | Price per collection | No. of items per collection | Price per additional item above first 5 | No. of collections per year |
|---|---|---|---|---|
| Full price | £57.50 | 5 | £6.80 | No limit |
| Over 60s | £19.50 | 5 | £5.40 |
5 (Additional collections are charged at full price) |
|
Low income |
Free | 5 | £5.40 | 2 |
If you require further information or advice, please contact us on 020 8891 1411.
Any cancellation requests for booked collections must be received at least two working days before the day of collection in order for a refund to be payable. For example, a collection booked for Friday would need to be cancelled by the end of the preceding Tuesday.
To cancel your collection, contact us.
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