My Account

Assisted collections can help residents who may have difficulty leaving their household waste out for collection.

Assisted collections are continuing as normal during the COVID-19 pandemic.

Who is eligible for assisted collections

Assisted collections can help residents with a disability, illness or mobility problem, who may otherwise have difficulty leaving their household waste and recycling for collection. Your waste and recycling will be collected from your front doorstep or another front entrance (e.g. outside the garage door) rather than the kerbside.

Where we collect from

We do not offer assisted collections if you live in a block of flats with more than eight units. You should contact your managing agent/landlord (or housing association), if you need help with collecting waste and recycling from your flat.

If you live in a house then you can arrange an assisted collection.

Arrange collection

To make an assisted collection or to change or cancel your collection please contact us through our enquiry form, selecting the service 'waste and recycling'.

Make an enquiry

Updated: 22 August 2023

Stay up to date! Make sure you subscribe to our waste and recycling email updates.