Universal Credit

Universal Credit is a single payment benefit, which replaces a number of previous benefits.

What it is

Universal Credit is a type of benefit designed to support people who are on a low income or out of work. It will eventually replace the following benefits for new applicants:

• Income Support
• Working Tax Credit
• Child Tax Credit
• Housing Benefit
• Income related Jobseekers' Allowance
• Income related Employment Support Allowance

From April 2024, the Department for Work and Pensions (DWP) is writing to some people who receive these benefits to let them know that they need to claim Universal Credit instead. 

Find out more about the move to Universal Credit.

How it works

Claiming Universal Credit is different to claiming other benefits. The key differences mean:

• Claims can only be made online - there are no paper applications
• Payments are made monthly - similar to a salary
• Payments are made direct into your bank account

To apply

To apply for Universal Credit you must first:

• Check your eligibility - you will need certain personal information before you can complete an online application

Easy Read

The Moving to Universal Credit Easy Read document explains what you need to know in an accessible and easy to understand format.

The document uses short simple sentences with pictures to help people who find it hard to read standard written leaflets and information.

Getting advice

You can visit Universal Credit for a detailed step-by-step guide.

• For face-to-face advice on Universal Credit you can visit Twickenham Job Centre Plus
• If you think you may need help to manage your money better, visit CAB or Richmond AID