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Community Ambassador project

Community Ambassadors are exciting new volunteer roles that help connect residents to their housing association landlord.

Get involved as a Community Ambassador

Are you passionate about your community? Do you want to bring a change to your local area? Are you someone who has good listening and communication skills? Do you want to make a real difference in the area where you live? If this sounds interesting then this is the role for you.

Residents, the Council and housing associations have come together to create these exciting new volunteer roles for social housing tenants and leaseholders in this borough. As a Community Ambassador volunteer, you can:

  • Connect fellow residents' views and share them with your housing association and the Council, raising issues and ideas
  • Bring positive physical change to your local area
  • Bring opportunities for your community to come together
  • Tell us what is important to your local community
  • Help identify the issues around your homes through estate inspections and help to bring about solutions
  • Work with residents to bring about projects that will benefit your community
  • Help bring a voice to those who would typically go unheard
  • Make sure your housing association hears from its residents

Register your interest

If you would like to know more about becoming a Community Ambassador or would like to register your interest in the role, contact with your name and phone number and a member of the team will be in touch.

The process to become a Community Ambassador:

  • Register your interest via email by midnight on 17 November 2021
  • We will be in touch to arrange a date and time for a conversation
  • After the conversation you will hear back on whether you have been successful

You must register your interest to become a Community Ambassador by midnight on Wednesday 17 November.

We are looking for a number of Community Ambassadors to represent the spread and diversity of the social housing estates and properties across Richmond upon Thames, so do share this opportunity with family and friends.

Social Housing Residents' Forum

As a Community Ambassador you will attend the quarterly Social Housing Residents' Forum. This forum is open to all social housing tenants in the borough.

Find out more about the forum and register to attend.

About the role

Find out more about the role and application process.

Who can become a Community Ambassador

The Community Ambassador project is for tenants of housing associations and leaseholders where the freehold sits with a housing association, and whose home is in the Borough of Richmond upon Thames. Ideally, we need a spread of ambassadors across the estates in the borough.

How to apply

If you are interested in the programme and would like to apply, please send an email to to register your interest and a member of our team will contact you to discuss the process.

Experience required

You do not need any previous voluntary experience to apply. The skills you need for this position can be picked up from other experiences, including paid roles. Please look at the role descriptions in the documents section below for more information on skills required for the position.

Time commitment

The time you spend on your role as Community Ambassador can be as little or as much as you want to put in. You will need the time to be able to talk to your fellow residents. The basic amount of time needed is a couple of hours to attend the initial training session, then enough time to spot communal maintenance issues needed from estate inspections and report those to your housing association.

Application assistance

Yes, if you need assistance with completing the application form please contact us via the email below and one of our team will be in contact to help you. If you need a hard copy or a copy in larger print, we can arrange a copy for you to pick up from the Civic Centre Reception or we can post it to you.


View documents related to the Community Ambassador role:


For further information on the role, please contact

Updated: 02 November 2021