Outdoor pool and grounds

The outdoor grounds include the landscaped areas that surround the outdoor pool and café at Pools on the Park.

From Monday 22 July to Sunday 1 September 2024 the outdoor grounds will open daily for Swim and Stay sessions.

The grounds will be fully cleared between 2pm and 3pm, meaning anyone wishing to book and attend both sessions will be required to vacate the facility during this time.

Sessions will be available subject to the following:

• There is no rain forecast
• The maximum number of bathers and facility users has not already been reached

The outdoor grounds will remain closed at all other times.

In addition to this website, opening arrangements will be advertised at the centre and on the LBRUT Sports App.

Access to and the operation of the outdoor grounds will be managed in line with the centre’s normal operation procedures and advertised terms and conditions.

Swim and Stay sessions

There will be two Swim and Stay sessions per day. Each session will be three hours in duration and will be available to book as follows:.

• Session 1: 11am to 2pm
• Session 2: 3pm to 6pm 

Conditions of booking

All Swim and Stay sessions will be for the outdoor pool and grounds only. Customers will be issued with wristbands that must be worn and visible for the duration of their visit. External changing facilities and toilets are available. Customers will not be permitted entry into the main building or use of the indoor pools.

How to book 

Pre-booking a Swim and Stay session is advisable as once capacity has been reached, no further admissions will be made. Bookings can be made via:

• LBRUT Sports App
• Online booking website
• On site at Pools on the Park
• By calling us on 020 3772 2999

View the Swim and Stay admission charges.

Safety and security

The facility is for everyone to enjoy and we have security measures in place for the safety of all customers and staff.

Security staff on site will ask to search your bags before you enter the centre. Refusal to allow a bag search will result in admission being denied. Alcohol, drugs, sharp objects, and glass bottles (of any form) are not permitted. If bringing a picnic, please ensure that there is no glass, metal cutlery, or any items deemed to be potentially dangerous.

Pool rules

To help us make your visit as safe as possible please note that the following are not permitted:

• Alcohol and illegal substances
• Sharp items such as knives (including cheese knives and sporks), ceramics, glass (including bottles); are not allowed onto the premises under any circumstances
• Any object deemed to be potentially dangerous
• Smoking including e-cigarettes, vapour cigarettes etc is NOT permitted anywhere within the facility, grounds or forecourt leading to the main entrance
• Disposable barbeques, candles
• Balls, inflatables, or water pistols
• Sitting or sunbathing around poolside (the grass area is designated for sunbathing)
• Running on poolside
• Photography or filming of any kind

Please also remember to:

• Read our child admission policy - children under eight must be accompanied by a responsible adult at all times when in the water
• Listen to and always follow the Lifeguard's instructions
• Wear appropriate swimwear

Aggressive, violent or abusive language towards staff or other customers will not be tolerated and management reserves the right to remove anyone from the premises who does not comply with the rules.

Smoke free zone

The whole site including the forecourt leading to the entrance and area around the bus stop is smoke free. We ask that you abide by our no smoking policy (this includes no vaping).

Parking

The car park at Pools on the Park is a public car park and spaces can be limited on busy days. The maximum stay in this car park is 4 hours. See parking charges.

To pay for parking without cash you can use the Ringo app or phone 020 3046 0010. The location number is 5329.

If the Pools on the Park car park is full, the nearest alternative car park is Old Deer Park, Twickenham Road, Richmond, TW9 2RA (located on the opposite side of the A316). This car park allows longer stays. There is a footbridge across the A316 from this car park to the centre.

The 490 bus terminus is in the Pools on the Park car park and there are plenty of bicycle racks on the forecourt.