CCTV enquiries from members of the public

You can request CCTV data if you are the sole subject of the footage and there are no third parties involved. There is no charge for this service.

If there are third parties involved, or it is part of a criminal investigation or a road traffic incident, then the enquiry should be made by your insurance company or solicitor.

Before you start

We can advise you if there are any cameras in the area before you start the process. Call us on 020 8871 8999.

You will need

To request footage, you will need to provide:

• Your name and contact details
• An accurate location including road names and specific buildings
• Date and time of the incident
• Description of the incident
• Two forms of identification, one of which should be photographic. You should ensure that you have these documents ready to upload before you start the form. Failure to provide these documents with your application will mean that your request is refused.

What happens next

We will email you to confirm if there is any footage of the incident and we will give you a four-digit unique reference number for your request.

If there are cameras that have caught the incident, we will email you a link to download the footage within 10 working days.

Make a CCTV request