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Household bills and costs

Scam warning

There is currently an increase in scams related to the cost of living and government energy rebates. Find out how to keep safe.

Support available for household bills and costs. Find out how to reduce your energy usage and bills.

Not sure which bills to pay first? The MoneyHelper Bill Prioritiser can help you put your bills in the right order and tell you what to do if you are struggling to pay.

Rent and Council Tax

If you're on a low income you may be able to get help with paying your rent and Council Tax.

Certain people are eligible for discounts on their Council Tax, such as people who live alone, people with disabilities, carers and students. Make sure you check if you could be eligible.

Energy rebate

To help with the rising cost of energy bills, the government announced that eligible households will receive a one-off £150 energy rebate payment which won't have to be repaid. The deadline for applications was 11 September 2022.

We have also designed a discretionary energy rebate, which extends this payment to thousands more households. Applications must be received by 31 October 2022.

Energy Bills Support Scheme

The government's Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to 2023.

All households with a domestic electricity connection in England, Scotland and Wales are eligible for the discount. You do not need to apply for the discount, and there is no need to contact your energy supplier. The discount will be applied to your monthly household electricity bill for six months starting in October 2022. Traditional prepayment meter users will get equivalent vouchers to redeem.

Find out more about the Energy Bills Support Scheme (GOV.UK).

Fuel grants

Richmond residents can apply to get up to £170 towards their annual energy bill through our Fuel Grant Scheme. This scheme is open to anyone on a low income, including pensioners.

The 2022 scheme is now closed. The 2023 scheme will be launched towards the end of this year.

Fuel Support Scheme for pensioners

A £100 one-off payment to pensioners in receipt of Council Tax reduction, you do not need to apply for the Fuel Support Scheme for pensioners. Payments will be made direct to your bank, or you will be supplied with a voucher.

Winter Fuel Payments

In the winter months pensioners can get between £100 and £300 to help pay heating bills. This winter, they can also receive an extra one-off £300 Pensioner Cost of Living Payment, which will be paid as an automatic top-up to the Winter Fuel Payment.

Find out more about the Winter Fuel Payment (GOV.UK).

Warm Home Discount Scheme

You could get £140 off your electricity bill for winter. The money is not paid to you - it's a one-off discount on your electricity bill, between October and March.

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

The discount will not affect your Cold Weather Payment or Winter Fuel Payment.

The 2021/22 scheme is now closed. The 2022/23 scheme is expected to open in October 2022.

Find out more about the Warm Home Discount Scheme (GOV.UK).

Cold Weather Payment

If you’re getting certain benefits or Support for Mortgage Interest, you may be able to get a Cold Weather Payment if the average temperature in your area is recorded as, or forecast to be, 0OC or below over seven consecutive days. Next year's scheme will start on 1 November 2022. Cold Weather Payments are different to Winter Fuel Payments.

Find out more about the Cold Weather Payment (GOV.UK).

Household Support Fund

Richmond AID and Citizens Advice Richmond have received Household Support Funding to distribute to low-income households who are struggling (July to September 2022) and need help and support accessing food, energy bills or other household essentials. This includes working households on a low income.

This support can be in the form of:

  • Payments and vouchers for individuals and families towards the cost of food, energy costs and essential items
  • Access to the wider advice service provided by Richmond AID and Citizens Advice Richmond to help residents maximise their household income and manage their situation, for example support around benefits or debt advice

Citizens Advice Richmond

Find out more about Citizens Advice Richmond.

Richmond AID

Find out more about Richmond AID.

Local Assistance Scheme

For residents who receive welfare benefits, are subject to serious hardship and have nowhere else to turn, the Local Assistance Scheme can help with the purchase of essential household items (for example white goods) and food and baby essentials in a crisis.

Hampton Fund

If you are on a low wage, get state benefits or live on a pension you can get help with paying your gas and electricity bills and for urgent essential household items. You must live in the Hampton Fund area of benefit: Hampton, Hampton Hill, Hampton Wick, Teddington, Twickenham and Whitton. Apply online via the Hampton Fund website.

The Barnes Fund

Support with utility bills, such as gas, water or electricity. You must be in the Barnes Fund catchment area and must have a referral from an agency, for example Richmond AID.

Richmond Parish Lands Charity

Richmond Parish Lands Charity provide grants to residents in TW9, TW10, SW13 and SW14.

Referrals to their crisis grants must be made through a referral partner. Please contact one of these in the first instance:

  • Citizens Advice Richmond - by freephone: 080 82 78 78 73 (Monday to Friday, 10am to 4pm)
  • Richmond AID (for people with long term health conditions, disabilities, and carers) - via email to or call 020 8831 6070
  • AgeUK Richmond - 020 8878 3625 or via email to
  • Achieving for Children - Use the website contact form

Other referral partners (who will need to complete an online application form) include: schools in RPLC's catchment area, Crosslight Advice, Vineyard Community, Look Ahead, Community Mental Health teams, Richmond support teams and social services.

Thames Water

Thames Water has designed WaterSure and WaterHelp schemes to reduce the cost to households in need of extra support. This includes low-income households, households with large families and those who have a water-dependent medical condition.

Energy supplier grants

If you are in debt to your energy supplier, you might be able to get a grant to help pay it off.

The following energy suppliers offer grants to their customers:

TV Licence

TV licenses are free if you're aged 74 or over and you or your partner are in receipt of Pension Credit. Find out more about free TV Licensing.

Updated: 22 September 2022

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