Tell us you are moving into the borough

If you are new to the borough you need to let us know so we can set up your Council Tax account.

Before you start

This process is for setting up your Council Tax account with us. It also covers setting up certain discounts, Direct Debit payments, and ebilling as required.

Your details on the electoral register will not be updated, and you must ensure you do this separately. Visit GOV.UK to register to vote at your new address.

This form is for new owners or tenants only. Landlords and managing agents should complete the change of tenant form.

You will need 

Ensure you have the following details ready: 

• Address details
• Completion/tenancy start dates
• Moving dates
• Your bank details, if you wish to set up Direct Debit payments 

We will create a Richmond Account for you as part of this process. An account allows you to manage your services easily online.

Start my registration

Already have a Richmond account? Log in and tell us you are moving in.

Don't want a Richmond Account? You can set one up at any time. Continue to Tell us you are moving in.

What happens next

Once you have submitted the form you will receive an email confirmation.

We will aim to create your account within 15 working days, however this may take up to 20 working days during busy periods.

If you wish to claim Council Tax Reduction at your new address, please complete the online claim form.