My Account

Tell us you are moving within the borough

If you are moving within the borough, you will be liable for Council Tax at your new address.

Before you start

This process is for setting up your Council Tax account with us. It also covers setting up certain discounts, Direct Debit payments, and ebilling as required.

Your details on the electoral register will not be updated, and you must ensure you do this separately. Visit GOV.UK to register to vote at your new address.

This form is for new owners or tenants only. Landlords and managing agents should complete the change of tenant form.

You will need 

Ensure you have the following details ready: 

  • Address details
  • Completion/tenancy start dates
  • Moving dates
  • Your bank details, if you wish to set up Direct Debit payments 

If you have a Richmond Account, ensure you are logged in before you complete the form. If you do not have an account already, you can create one as part of your moving notification. An account allows you to manage your services easily online.

Login  Register now

Don't want a Richmond Account? You can set one up at any time. Continue to Tell us you are moving.

What happens next 

Once you have submitted the form you will receive an email confirmation. 

We will aim to create your account within 15 working days, however this may take up to 20 working days during busy periods.

If you wish to claim Council Tax Reduction at your new address, please complete the online claim form.

Got a question?

Web chat available Monday to Friday, 9am to 5pm

Updated: 09 July 2024

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