Contact Parking Services

Before contacting us about a Penalty Charge Notice (PCN), you should first view the evidence.

For Twickenham Stadium event road closure updates call 020 8831 6604, within 24 hours of the event taking place.

Our telephone lines are open between 9am to 5pm, Monday to Friday excluding bank and public holidays, unless otherwise stated.

Make a general enquiry

Parking Permit Desk

Our Parking Permit Desk is located in the Civic Centre Atrium.

Opening hours

Appointment only by contacting 0208 891 1411.

Appointments available Monday to Friday 9am to 12pm and 1pm to 4pm.

If attending for an appointment, you should bring:

• Completed application form (if possible)
  
• Required documents
  
• Payment by credit/debit card, cheque or postal order

General enquiries

• Telephone: 020 8891 1411
• Textphone: 020 8831 6342
• Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Parking Permit enquiries

• Online: make an enquiry
• Telephone: 020 8891 1411
• Textphone: 020 8831 6342
• Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Parking suspension enquiries

• Online: make an enquiry
• Telephone: 020 8871 6738
• Textphone: 020 8831 6342
• Write to: Parking Permits, PO Box 466, Twickenham TW1 9JT

Penalty Charge Notice (PCN) enquiries

• Online: make an enquiry
• Telephone: 020 8891 1411
• Textphone: 020 8831 6342
• Write to: Parking Services, PO Box 221, Twickenham TW1 3TL

Faults and illegal parking enquiries

To report a fault with a parking machine, or report a vehicle which is contravening parking restrictions.

• Online: make an enquiry
• Telephone: 020 8744 0462 - 7am to 7pm Monday to Saturday; 9am to 7pm Sunday, bank and public holidays (excluding Christmas Day)
• Out of hours: 0797 428 9802 - 7pm to 10.30pm every day including bank and public holidays (excluding Christmas Day)

Feedback and complaints

If you believe you have been treated unfairly or adversely you have the right to make a complaint. We prefer all formal complaints to be made in writing, but you can also call us to discuss the initial details about your complaint.

You can appeal a Penalty Charge Notice (PCN) online. To make a complaint about a PCN issue, email parking@richmond.gov.uk.

To make a complaint about a parking permit issue, email parkingpermits@richmond.gov.uk.

For all other complaints and feedback, contact us by:

• Email: parking@richmond.gov.uk
• Telephone: 020 8891 1411
• Textphone: 020 8831 6342
• Write to: Head of Parking Compliance, Parking Services, PO Box 221, Twickenham TW1 3TL