Using your Twickenham event visitor parking permit (guide)

Guidance to help you once you receive your Twickenham event zone (R) visitor parking permit.

Apply for a permit

Permit start date

Permits start from the date of issue unless a renewal of a current permit, in which case the new permit will run from the day following the expiry of the current permit.

Parking time period

A permit is only required on specific event days as signposted on the zone entry signs. A list of these days can be found on our Twickenham event timetable.

Your visitor will need to display the permit in their vehicle for the duration of their visit, within zone operation times.

How to display

Display the permit face up on the vehicle’s nearside dashboard, so that the details are clearly visible from the front or nearside of the vehicle. Permits must be displayed in your visitor's vehicle as soon as they park in a Twickenham event zone (R) parking place, within zone operation times.

Where to park

A permit will not reserve the holder a right to park in a specific parking bay.

A permit will enable the holder to park in any vacant on-street resident parking permit holder’s space, or if applicable, shared use space within the zone of issue between the hours displayed on signs at the entry points to the zone, and in some cases, on signs adjacent to the parking bays, subject to any parking suspension that may occur. Parking places are not controlled outside of the zones restricted hours.

Permits are only valid in the zone of issue as shown on the permit by a letter(s) in the bottom right hand corner and on-street by the same letter(s) on sign plates.

Resident parking permits are not valid in off-street car parks, pay and display bays, or in other zones except where otherwise stated by signs at the locations.

Your allowance

Permits are limited to a maximum of two per household (except when renewing permits immediately before expiry of an existing permit) and are valid for 12 months.

Suspensions

The Council regularly suspends bays from normal use for various reasons (for example, house moves). Any unauthorised vehicles found parked in a suspended bay may be liable for a Penalty Charge Notice (PCN). If your visitor's vehicle is to remain in the same bay for a number of days then you should check daily for any suspension notices.

Traders/builders

If you need a permit for traders who are carrying out work on your property, visit trader parking permits. This will not affect your household allowance.

Change of address

If you move within the Twickenham event zone (R) then you may update your permits by completing a Permit Change or Return form and providing proof of your new address.

If you have moved outside the Twickenham event zone (R) then you must return your permits to us with a completed change or return form.

Failure to notify us of your change of address, may result in the new householders being ineligible for visitor permits.

Lost, stolen or damaged permits

If a permit is lost, stolen or damaged, the permit holder must notify us immediately using a Permit Change or Return form. The permit will no longer be valid and anyone attempting to use the permit will be liable for a PCN. If requested, a new permit will be issued for the unused period of the original permit.

A charge of £10 will be made for the issue of a replacement permit, except when the permit was stolen and a police crime reference number is provided.

Permit expiry

You will be sent a renewal reminder approximately one month before your permit is due to expire.

Once your permit expires you will have a further 14 calendar days to renew before it becomes invalid.You must renew as soon as possible. You will be sent a 13-digit renewal reference number, which will only be valid during this 14 day period. Penalty charge warning notices may also be issued during this period.

Once the 14 day period has passed, any vehicle parked in Twickenham event zone (R) during restricted hours and found to be displaying an expired permit, may be subject to a PCN.

If you have lost your 13-digit reference number, email parkingpermits@richmond.gov.uk to request a replacement within the 14 day period. This will be posted out to your address.

Renewals

If your permit is linked to a Richmond Account, you will be sent a reminder email, at least one month before your permit expires.

If you do not have your permit linked to a Richmond Account (or your permit is not linked to your Richmond Account), you will be sent a reminder by post, at least one month before your permit expires.

You must renew your permit within 14 days of your old account's expiry date, if you wish to have continued use. After this 14 day period you will be required to complete a new application. Failure to do so could result in a PCN.