Signposting to relevant services

After completing MECC training

Once you have completed the training, the MECC Link London offers details of local services which can be used during or after a conversation with residents. 

For any general queries, please email MECC Training Enquiries at mecc@richmond.gov.uk.

Please also see below for additional localised information on MECC related subjects:

Active travel

Richmond Council cycle support

Online support to help plan your journey with TFL’s journey planner, including a free cycle guide for Richmond, bike hire, tracking your cycling, cycle help to buy schemes, cycle security and safety.

Find out about cycling in Richmond.

Dementia awareness

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

• Email: advice@richmondaid.org.uk
• Telephone: 020 8831 6464

Alzheimer's Society (Richmond)

For people in Richmond with dementia and their carers, offering regular weekly calls. They can provide information about dementia and related issues by email or post, and peer support meetings via Zoom.

Contact Alzheimer's Society by:

• Telephone: 020 8036 9570 (Monday to Friday from 9am to 5pm)
• Email:  richmondservices@alzheimers.org.uk

Dementia Services Directory

A valuable resource giving information on local and national dementia support services and resources. It also provides a prompt for when you start to think and talk about what matters to you to live well with dementia. It may help you to discuss and consider your wishes and plans for the future.

View the Dementia Services Directory and additional information

Disability support

Richmond AID

Support for disabled people and people with long term conditions to receive or apply for disability benefits:

Contact Richmond AID by: 

• Email: advice@richmondaid.org.uk
• Telephone: 020 8831 6070 or 020 3393 7011

Middlesex Association for the Blind (MAB) sensory deprivation support

Providing support for people with a visual impairment to help them to lead full, active and independent lives.

Contact MAB by:

• Telephone: 020 8423 5141. Monday to Friday from 9.30 am to 4.30pm
• Email: info@aftb.org.uk

Fall prevention

Find out about fall prevention services available in the borough.

Loneliness and isolation

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

• Email: advice@richmondaid.org.uk
• Telephone: 020 8831 6464

Mental health

Good Thinking

Online resource to help your mental health.

• View Good Thinking website for more details.

Zero Suicide Alliance

Online training providing a better understanding of the signs to look out for, and the skills required to approach someone who is struggling with suicidal thoughts.

• Visit Suicide Alliance

Mental Health First Aid

Online mental health training.

• See MHFA courses

RB Mind Helpline

For anyone concerned about their mental health, providing emotional support, information and signposting and wellbeing advice

To find out more:

• Call 020 3137 9590
• Email info@rbmind.org

RUILS

Online groups catering to individuals with disabilities, long term health and mental health conditions.

• View their activities

Older peoples services

Age UK Richmond - Nightingale service

Support for people at home immediately upon return from hospital to reduce readmission rates.

Contact Age UK by:

• Email: info@ageukrichmond.org.uk
• Telephone: 020 8878 3073. Monday to Thursday from 10am to 4pm

Age UK Richmond - Home maintenance service

Help for older people with technology (Zoom, Facetime, etc), online wellbeing and exercise classes, handyperson, gardening, support upon discharge from hospital, information and advice.

Contact Age UK by:

• Email: info@ageukrichmond.org.uk
• Telephone: 020 8878 3073. Monday to Thursday from 10am to 4pm

Unpaid carers

Richmond Carer's Centre

Providing information, advice and support for professionals, carers aged over 18 and young carers living in or caring for someone living in the borough.

Contact Richmond Carer's Centre:

• Adult Carers Support Team: 020 8867 2380;
• Young Carers Support Team: 020 8867 2383
• Alternatively, you can email either team on info@richmondcarers.org

RB Mind

Providing one to one support by phone and online groups for carers of adults with mental health problems.

Contact RB Mind by:

• Telephone: 020 8940 7384. Monday to Friday from 9am to 5pm
• Email carers@rbmind.org 

Winter warmth service

We work with Thinking Works to provide a winter warmth service during the winter months. To find out what help is available and who is eligible, visit the winter warmth page.