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After completing MECC training

Once you have completed the training, the Public Health England MECC Link offers details of local and national services which can be used during or after a conversation with residents. 

For any general queries, please email MECC Training Enquiries at

Please also see below for additional localised information on MECC related subjects:

Active travel

Richmond Council cycle support

Online support to help plan your journey with TFL’s journey planner, including a free cycle guide for Richmond, bike hire, tracking your cycling, cycle help to buy schemes, cycle security and safety.

Find out about cycling in Richmond.

Coronavirus support

Coronavirus Support Line

Support provided by trained psycho-social volunteers to people who are finding it hard to cope and are at risk of further health and wellbeing issues as a result of isolation.

The support line telephone number is 0808 196 3651 and is open daily from 10am to 6pm. The service is free, and completely confidential.

Dementia Awareness

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

Alzheimer's Society (Richmond)

For people in Richmond with dementia and their carers, offering regular weekly calls. They can provide information about dementia and related issues by email or post, and peer support meetings via Zoom.

Contact Alzheimer's Society by:

Disability Support

Richmond AID

Support for disabled people and people with long term conditions to receive or apply for disability benefits:

Contact Richmond AID by: 

Middlesex Association for the Blind (MAB) sensory deprivation support

Providing support for people with a visual impairment to help them to lead full, active and independent lives.

Contact MAB by:

  • Telephone: 020 8423 5141. Monday to Friday from 9.30 am to 4.30pm
  • Email:

Loneliness and isolation

Community Independent Living Service (CILS)

Providing information and advice, wellbeing activities and social and practical support.

For further information, contact CILS by:

Mental Health

Good Thinking

Online resource to help your mental health.

Zero Suicide Alliance

Online training providing a better understanding of the signs to look out for, and the skills required to approach someone who is struggling with suicidal thoughts.

Mental Health First Aid

Online mental health training.

RB Mind Helpline

For anyone concerned about their mental health, providing emotional support, information and signposting and wellbeing advice

To find out more:


Online groups catering to individuals with disabilities, long term health and mental health conditions.

Older peoples services

Age UK Richmond - Nightingale service

Support for people at home immediately upon return from hospital to reduce readmission rates.

Contact Age UK by:

Age UK Richmond - Home maintenance service

Help for older people with technology (Zoom, Facetime, etc), online wellbeing and exercise classes, handyperson, gardening, support upon discharge from hospital, information and advice.

Contact Age UK by:

Unpaid Carers

Richmond Carer's Centre

Providing information, advice and support for professionals, carers aged over 18 and young carers living in or caring for someone living in the borough.

Contact Richmond Carer's Centre:

  • Adult Carers Support Team: 020 8867 2380;
  • Young Carers Support Team: 020 8867 2383
  • Alternatively, you can email either team on

RB Mind

Providing one to one support by phone and online groups for carers of adults with mental health problems.

Contact RB Mind by:

  • Telephone: 020 8940 7384. Monday to Friday from 9am to 5pm
  • Email 

Updated: 14 April 2021