Contact the Council

Civic Centre, 44 York Street, Twickenham TW1 3BZ  

Our reception is open Monday to Friday 9am to 5pm on an appointment-only basis.

Contact us online

We urge customers to make full use of our online services.

Make an enquiry Report a fault

Contact us by telephone

Customer Services: 020 8891 1411 

  • Adult Social Services: 020 8891 7971
  • Housing and Homelessness: 020 8891 7409
  • Children and Family Support: 020 8547 5008
  • Council Tax/Housing Benefit: 020 8891 1411

See other contact numbers


020 8831 6001 (Monday to Friday 9am to 5pm)

Contact us by post or in person

You need to make an appointment to visit in person.

If dropping off documents, you can use the post box at the main entrance. This includes Council Tax and Benefit proofs.

View Civic Centre location on map.


Appointments are only available via phone if we are unable to resolve your enquiry.

We deal with appointments for:

  • Accessible Transport Unit (Blue badge)
  • Council Tax
  • Housing Benefit
  • Housing services
  • Parking permits
  • Registration services

See the contact numbers page for individual departments. 

Arriving for an appointment

If you have an appointment please press the intercom button for access to the reception.

Out of hours

How to get in touch with us outside of normal working hours.

Complaints, compliments and suggestions

We are always keen to hear where we have done well, or areas that we need to improve.

Corporate standards

View our corporate customer standards to find out what you can expect when you contact us.

To guide residents and staff on how we handle abusive or aggressive interactions, we have developed the Unreasonable Customer Behaviour Policy.


For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.

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Updated: 12 February 2023

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