If you no longer need your resident parking permit, you can cancel it online.
You may also be entitled to a refund if:
You may not need to cancel your permit. Check below to see if any of these conditions apply to you:
In order to cancel your permit online, you will need to know your:
In order to process a refund, the current permit must have the word 'VOID' written across it and can no longer be used (you may be subject to a PCN if you park in a CPZ).
You can upload a scanned or digital copy of your void permit, when completing our online form. If you do not have access to a scanner or digital camera you can also post your permit to us.
Refunds are calculated as the amount originally paid, divided by the duration in months of the permit, multiplied by the number of full remaining months on the permit. Current refund amounts can be found on parking permit costs.
There is a £10 administration fee for processing refunds. This will be deducted from the total refund amount.
The easiest way to cancel your permit and apply for a refund is online.
Refunds will be issued in the same method of payment that the original payment was made. We will contact you if you no longer have a credit or debit card used to make payment.
Your refund may take up to 7 working days by BACS or credit card, and up to 28 days for a cheque to be processed and authorised.
If a permit is lost, stolen or damaged, the permit holder must:
Once we receive your form your permit will no longer be valid. If requested, a new permit will be issued for the unused period of the original permit.
There is a £10 fee payable for replacement permits, except when the permit was stolen and a police crime reference number is provided.
Updated: 31 March 2019