Using your resident parking permit (guide)

Guidance to help you once you receive your resident parking permit.

About your permit

Subject to eligibility, one resident parking permit is required per vehicle to be parked within a Controlled Parking Zone (CPZ).

• A resident permit does not entitle more than one vehicle to park, irrespective of the number of vehicles owned.
• Each permit is specific for a particular vehicle.
• Permits are not transferable from one person to another; or from one vehicle to another.
• There is no limit on the number of permits held within a household, although there may be differences in price for subsequent permits.

Permit start date

Permits start from the date of issue unless a renewal of a current permit, in which case the new permit will run from the day following the expiry of the current permit.

How to display

When you receive your new permit you will need to ensure it is displayed correctly. Failure to do so could result in the issue of a Penalty Charge Notice (PCN).

Each new permit will be issued with a protective cover. This should be affixed to the inside of your windscreen on the passenger side. The permit must always be displayed so that the details are clearly visible.

Before using your new permit ensure you have checked where you can park.

Parking time period

Not all zones operate during the same times. We advise you to check the operation times of the zone/s you wish to park in.

Check zone operation times

Temporary dispensation

If you apply online for a new resident parking permit you will automatically be given a temporary parking dispensation for up to 21 days while you wait for your permit to be delivered.

The temporary permit will be applied electronically to your vehicle, and will begin from 11am on the first working day, following the submission of your application. You not need to display anything in your vehicle until your receive your permit.

If you have applied by post or handed in the application at the Civic Centre there is no temporary dispensation applied to your vehicle.

Where to park

• A permit does not reserve the holder a right to park in a specific parking bay.
• Permits are only valid in the zone of issue as shown on the permit by a letter(s) in the bottom right hand corner and on-street, by the same letter(s) on signage
• A permit will enable the holder to park in any vacant on-street resident parking permit holder’s space, or if applicable, shared use space within the permits’ zone of issue, between the hours displayed on signs. These are found at the entry points to the zone, or adjacent to some parking bays
• Resident parking permits are not valid in off-street car parks, pay and display bays, or in other zones except where otherwise stated by signs at the locations. (You can also check where to park)
• Parking bays in CPZ’s can be subject to parking suspensions. Signs will show the date and duration of the suspension, these will always be advertised in advance.

Traders/builders

If you need scratch cards for traders who are carrying out work on your property, visit traders parking permits. This will not affect your household allowance.

Courtesy cars

If your vehicle is undergoing repairs and you have been given a courtesy car, please arrange for the courtesy car company/garage to email parkingpermits@richmond.gov.uk with the following information:

• Make, model and registration number of courtesy car.
• Confirmation of your vehicle undergoing repairs.
• Estimated time of completion for your vehicle.
• Name and address of resident along with a contact telephone number.

We will then issue a virtual temporary dispensation on the courtesy car within 3 working days of receiving the email from the courtesy car company/garage. This remains valid for up to a maximum period of 2 weeks. We can extend this dispensation if more time is needed; simply ask the garage to email us before the dispensation expires.

When activated you will receive an activation notification by either text or email. Please note you must arrange legal parking for the temporary vehicle until you have received this notification.

Renewing your permit

If you have linked your resident parking permit to your Richmond Account, we will send you a reminder email to renew your permit, at least one month before your permit expires.

If you do not have a Richmond Account, we will send you a reminder by post at least one month before your permit expires.

It is the responsibility of the permit holder to renew their permit on expiry, irrespective of whether a reminder has been received.

You must renew your permit within 14 days of your old permit's expiry date. After this 14 day period you will be required to complete a new application. Failure to do so could result in a PCN.

Change of circumstances

You must let us know about any change in circumstance, which may affect your permit application.

We may need to update your permit if you:

• change vehicle
• change address
• change your name

Find out how to make a change to your resident parking permit.

Refunds

Refunds are available for permits, which have at least one full month remaining before the expiry date.

Find out more about resident parking permit refunds.